Writing

4 Questions to Ask Before You Hire A Web Team   

4 Questions to Ask Before You Hire A Web Team   

Every business today needs a website. To make sure you get the results you deserve, there are certain questions to ask before you hire a web team. There is no HomeStars or Better Business Bureau for website design and building companies, at least not in Canada. We have many clients who have had terrible experiences with website building. Either the…

The Surprising Place to Find Great Customer Service

The Surprising Place to Find Great Customer Service

All kinds of subtle things get in the way of objectively examining our approach to customer experience: social norms and expectations, business culture, and the individual bias, pre-conditioning, and stress levels of the person delivering the service. Indeed, there are ways of doing things that are inherently taken for granted, and ways in which we as customers accept the level…