Mexico

The Surprising Place to Find Great Customer Service

The Surprising Place to Find Great Customer Service

All kinds of subtle things get in the way of objectively examining our approach to customer experience: social norms and expectations, business culture, and the individual bias, pre-conditioning, and stress levels of the person delivering the service. Indeed, there are ways of doing things that are inherently taken for granted, and ways in which we as customers accept the level…

Driving in Mexico? Uh-Huh.

Driving in Mexico? Uh-Huh.

Every time we have visited Mexico, we’ve rented a vehicle, left our touristy resort accommodations, and drove for a few days into “real” Mexico. Now that we’ve moved down here full time, and have a cross-country drive from Merida, Yucatan all the way up to San Carlos, Sonora, we’ve added to that experience and have assembled our own little list…

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