Customer Service

How to Develop Rock Solid Client Service

How to Develop Rock Solid Client Service

Ensuring you deliver rock solid client service is key to your future. If your business is not delivering top-notch customer or client service today, you’re likely not long for this world. In virtually all sectors, competition is fierce and customers can search and switch to the other guy at the drop of a hat. Here are some signs your customer…

The Surprising Place to Find Great Customer Service

The Surprising Place to Find Great Customer Service

All kinds of subtle things get in the way of objectively examining our approach to customer experience: social norms and expectations, business culture, and the individual bias, pre-conditioning, and stress levels of the person delivering the service. Indeed, there are ways of doing things that are inherently taken for granted, and ways in which we as customers accept the level…

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